We want you to be completely satisfied with PeakMinds AI. If you're not happy with your purchase, we offer a straightforward refund process outlined below.
All new subscriptions are covered by a 7-day money-back guarantee. If you are not satisfied with PeakMinds AI for any reason within the first 7 days of your initial subscription, you may request a full refund — no questions asked.
To request a refund within this window, email us at support@peakmindsai.com with the subject line "Refund Request" and your registered email address.
After the initial 7-day window, subscription payments are generally non-refundable. This includes:
We recommend cancelling your subscription before the renewal date if you do not wish to be charged. You can cancel at any time from your account settings.
We review refund requests outside the 7-day window on a case-by-case basis in the following situations:
For these cases, contact us at support@peakmindsai.com with your order details and we will respond within 3 business days.
All refunds are processed through Paddle, our payment processor and Merchant of Record. Approved refunds will be returned to the original payment method within 5–10 business days depending on your bank or card issuer.
Cancelling your subscription stops future charges but does not automatically trigger a refund for the current billing period. If you wish to cancel and also receive a refund, please contact us directly rather than only cancelling through account settings.
For any refund or billing questions, reach us at support@peakmindsai.com. We typically respond within 1–2 business days.